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Dealer Sales Reviews

Sales Rating:

Overall Good Experience

Written by joytatarka on 09/20/11 12:50:39 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My husband and I had been searching for a specific car for over a month and had been to several dealerships in the area. It just happened that Serramonte Ford had the car we wanted. The sales staff was knowledgeable and helpful finding the car. They knew we were limited on time, and were trying to process quickly, but once I made time available they slowed everything down again. For pricing - they started high. Luckily we had been shopping for a while, so we knew the price range others in the area were offering and once we showed them that, they were ready to be competitive - no games. In all, the staff was helpful and really did work hard to make sure we had the car we wanted at a price that was fair. I would go back again if I wanted to purchase another Ford.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Yes

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† received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit

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