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Buyer Beware of Serramonte Kia Finance Department

Written by sandy_r on 08/06/11 04:53:18 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

This strictly concerns the finance department. The salesman was easy to deal with and we worked out our price in 5 minutes, BUT their Finance Department is a different animal. Kia offers low factory interest rates from time to time as incentives to buyers with good credit. Last weekend I bought a new vehicle at Serramonte Kia and agreed to use the advertised Kia financing. They are offering 1.9%, 2.9% or 3.9% depending on length of loan and credit. My credit score is in the 800s qualifying me for the best rates so I opted for the longer loan. When I got home and reviewed my paperwork I noticed that Rod in the finance department jacked up my interest rate in the contract to 5.9%, 2% above Kia's factory incentive. Once we had agreed on vehicle price and the fact that I would use Kia's financing it never occurred to me that I would need to watch my back from them padding the interest rate for themselves above the advertised manufacturer incentive rates. Sales Manager's response to my complaint is to pay off the loan to get out of it. I will only make one payment on this loan and that will be for the whole amount when I get my first statement. Thanks Rod!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? No

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