Puente Hills Subaru Service Reviews Dealerships
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Puente Hills Subaru Service Reviews

  • 17801 E Gale Ave
  • City of Industry, CA 91748 (map)
  • (855) 239-8590
  • Chat with Dealer
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Service Reviews

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Service Rating Great Customer Service By Carlos562 on 03/25/15 04:20:14 PM PDT
Recommend this dealer? Yes

The people! Not only did the mechanics help me go to the correct door. But the gentleman at the reception area was very helpful. There was an issue with confirming my appointment. Don't mind that i was there before 8 A.M. He made sure i would be taken care of. A++
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Dealer Response

Carlos, thank you so much for the nice review. We really appreciate this feedback and I'll be certain to share your compliments. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure. T... Read more

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Service Rating Experience at Puente Hills Subaru By TravelMaven on 03/04/15 09:20:34 AM PST
Recommend this dealer? Yes

Craig the service advisor is knowledgeable. He was responsive and provided me a rental for my vehicle which will need to be in the service bay for approximately a week. He was able to answer the technical questions as to why the short box had to be replaced rather than just the bearing.
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Dealer Response

Thank you for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Craig was able to show you what we strive to deliver. We hope t... Read more

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Service Rating Januart 9,2015 By pangkoy58 on 01/12/15 11:14:16 AM PST
Recommend this dealer? Yes

The service person was helpful but I would not want to discuss anymore if I want what was included in that $2,600.00 contract that I paid for. He already told me what is included in that maintenance contract and what the Sales Manager told me was all wrong and to look at the contract.
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Dealer Response

We appreciate you taking the time to bring this to our attention. At Puente Hills Subaru, we strive to provide our guests with accurate and professional service in order to ensure customer satisfaction. We'd like an opportunity to address your concerns. Please... Read more

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Service Rating Service is nicely done By bongmac on 09/14/14 12:16:15 PM PDT
Recommend this dealer? Yes

The vicinity is clean and very organized. I brought my car to fix the tire sensor was lighted on and able to fix it promptly. Able to talk the advisor for advice about the maintenance. They even wash my car. So far so good and Im happy about it.
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Dealer Response

Thank you so much for taking the time to rank our dealership with this 5-star review! At Puente Hills Subaru, customer satisfaction is our top priority. We are pleased to have helped with your service needs and that you enjoyed your stay with us. If you have a... Read more

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