McKenna Volkswagen Cerritos Sales Reviews - 279678430
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McKenna Volkswagen Cerritos Sales Reviews

  • 18303 Studebaker Rd
  • Cerritos, CA 90703 (map)
  • Chat with Dealer
Sales Rating:

Frustrating experience - they do not know how to do the paperwork

Written by ben93 on 08/25/11 08:30:10 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Frustrating experience - they do not know how to do the paperwork and once you pay, they donít care about the mess they caused. I bought there a new VW and everything looked OK. After 2 months I realized that I did not get my certificate of title (pink slip). I checked at DMV and found that those guys messed the paperwork so my car was owned by a bank (that was not the only mistake). I have been calling them dozens of times leaving messages for different people but nobody bothered. It took me 3 weeks to get them interested in my case. They promised to solve it but nothing happened for next month. When I asked, they never knew the status and always promised to call me next day and then havenít called at all. Finally Iíve contacted the owner (Dany McKenna) to get some progress. Itís been 5 months since purchase and I finally got papers but it cost me a lot of time and effort.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? No

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