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Mercedes-Benz of Calabasas Service Reviews

  • 24181 Calabasas Rd
  • Calabasas, CA 91302 (map)
  • (888) 473-1362
  • Chat with Dealer
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Service Rating Do not trust Calabasas Mercedes By SteveB6812 on 03/24/14 04:00:56 PM PDT
Recommend this dealer? No

The service representative was not reliable or forthright. My wife and I were told two different things on more than one occasion. After paying several hundred dollars for services I expected the car to be properly serviced. I was wrong and quite disappointed. My wife scheduled another appointment f...
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Service Rating Great customer care By dbennette on 06/19/13 03:42:45 PM PDT
Recommend this dealer? Yes

I have had my Mercedes for over a year now and I have received great service from the start with my sales rep doing whatever he could to make the transaction easy to getting my car serviced. I think I have the best service writer around. Paying attention to every detail, everything is explained to m...
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Service Rating Real customer service By janna4 on 05/16/13 10:14:54 AM PDT
Recommend this dealer? Yes

It seems as if they know almost every customer by name when they walk through the door. That shows me they care about their customers and make them feel warm and welcome. Not to mention newly renovated and comfortable waiting area.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Unprofessional and evasive By pfmartens on 03/02/10 12:00:00 AM PST
Recommend this dealer? No

We purchased a certified pre-owned vehicle from another Mercedes Benz dealer but all the service work was performed at this dealer. I was told by both the dealer and Mercedes Benz USA customer support to contact this dealer to get the service records. I first talked to a service person whom I did ...
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Service Rating DO NOT BUY OR SERVICE HERE - DUBIOUS DEALERSHIP By i_cr8art on 03/07/08 12:00:00 AM PST
Recommend this dealer? No

I was a fool who bought from this dubious dealership located in Calabasas. The vehicle was a Certified Pre-Owned 2004 sedan purchased in Jan 08. I also got the extended warrantee ($3,000.00 extra) which I was told by 3 different people at the dealership it was a bumper to bumper warrantee. This was ...
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