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Mercedes-Benz of Calabasas Sales Reviews

  • 24181 Calabasas Rd
  • Calabasas, CA 91302 (map)
  • (888) 473-1362
  • Chat with Dealer
Sales Rating:

Very unhappy Customer

Written by mkolby on 11/07/12 01:15:10 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

My wife and I purchased a used 2000 Grand Cherokee from MBZ Calabasas last week Tuesday and were very excited about it being our third fun vehicle. I wanted to inform you that the vehicle was not as promised and has some major issues. It is currently at Tuttle-Click Irvine having $4000 dollars in repairs completed almost what I paid for the Jeep.. It is a shame that the certified MBZ techs missed these major visible mechanical issues and miss lead me into purchasing this vehicle with one of them being a major safety hazard. I cannot fully blame Raoul because he is not a mechanic and has to take the word of his techs. I do understand the risk in high mileage used vehicles but it will be hard if not impossible to refer or do any business with this dealership with such major over sights in the future.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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Someone will be reaching out to you soon to find out more about this issue. As you know, this particular vehicle was sold “as is” at a heavily discounted price. We strive to clearly communicate all aspects of a sale, and I apologize if you feel there was any misunderstanding

  • By marcia129
  • on 11/08/2012
  • 10:39:08 AM PST
  • (dealer response)
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