Putnam Mazda - Deception, Fraud and LiesWritten by sfnat on 10/24/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Shady, shady, shady sales staff. We purchased a 2008 CX-7 AWD from Morry and Ali at Putnam. We negotiated over the phone and then drove 30 minutes to the dealership to finalize the purchase. Not only did they try to renegotiate the price we discussed to over the phone, they didn't even have the car in stock. Morry had guaranteed that they had acquired the silver GT model from the "warehouse". It turns out they didn't have the car in stock and couldn't get it from a neighboring dealer. So, they came to us with a whopper of a LIE. Al and Morry told us the 2008 GT had $1800 of body damage. We were blown away, this was the last GT in the Bay Area and we thought it was damaged. Based on this LIE, we ended up buying a lesser model, the Touring. They didn't even have one 2008 CX-7 at their dealership, so they had to get one from another dealer. We weren't able to see the car until the next day and on inspection, IT HAD BODY DAMAGE. The front bumper had sustained impact, there were scratches and it had cracked near the grill. It also had 90 more miles than listed on the sales paperwork. We agreed to pick up the car after they had replaced the bumper. They then told lies and stated we had to sign the due bill (receive the car) in order for them to replace the bumper. Then they tried to give us an invoice to "repair OR replace font bumper" when we were clear that we would only accept it if the bumper was totally replaced. Shady. We wrote a letter to the president, Kent Putnam, and spoke with the Mazda General Sales Manager, Sam. When confronted with the lies, the sales manager tried to justify the reasoning for the lies?! They offered approx. $300 in service as compensation. Absolute garbage. Horrible place. Horrible customer service.