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Ken Grody Ford Buena Park Sales Reviews

  • 6211 Beach Blvd
  • Buena Park, CA 90621 (map)
  • Chat with Dealer
Sales Rating:

WORST DEALER EXPERIENCE

Written by neilene415 on 07/27/14 01:07:13 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Just left this place. Got supposedly approved on their website with 0 down With the stock # I asked for. When I got there, all of a sudden they wanted $19000 down payment with 29% interest rate WTF!!! My credit can get me 6% interest rates on cars. Not the best but not the worst either. Their finance manager made me feel like I had the most [non-permissible content removed] credit in the world, nit picking at everything he can to put it down. This isn't my first rodeo with buying vehicles. He sounded arrogant, kept talk over me off when I tried to to say something. Your dealership says your dedicated to customer service. Some customer service. I'll get his name and post it for future reference. He even asked me "What are you gonna do with the car." What kind of a question is that!!! It's like asking Ken Grody Ford, Why are you selling cars? I came to buy a car so I can drive it. It's none of your business what happens after a car leaves a dealership. To me that's a form of stereotyping and judging your customers. VERY OFFENSIVE AND UNPROFESSIONAL! Never ever going here again!! And if you people at Ken Grody are reading this, I am gonna post this to every review site out there and spread the word about my experience with your dealership.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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