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Beverly Hills BMW of Beverly Hills, California

OVERALL SALES RATING:
2.3 stars
Reviewed by 3 members
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OVERALL SERVICE RATING:
2.5 stars
Reviewed by 4 members
Write a Service Review
DEALER INFORMATION:
Beverly Hills BMW
8825 Wilshire Blvd
Beverly Hills, CA 90211
(310) 659-2980
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HOURS:
Sunday
10:00 am- 7:00 pm
Monday
9:00 am- 8:00 pm
Tuesday
9:00 am- 8:00 pm
Wednesday
9:00 am- 8:00 pm
Thursday
9:00 am- 8:00 pm
Friday
9:00 am- 8:00 pm
Saturday
9:00 am- 7:00 pm
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Sales Reviews of Beverly Hills BMW
Sales Rating:
1.0 stars
Sales Associate:
1 bars
Vehicle Inventory:
N/A
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
1 bars
[violative content deleted] sales staff
by butterspa on 08-29-09 (09:16PM)
Pros:
None
Cons:
[violative content deleted] sales staff

I have been looking for a 2006 M3 convertible.  Unfortunately the only one I could find in my area that was Certified PreOwned was at this dealership.  I called Neda 3 times over the last week, all but telling her I wanted the car.  Today I called and said I wanted to drive the car, that I would ...

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Sales Rating:
1.5 stars
Sales Associate:
2 bars
Vehicle Inventory:
N/A
Finance Department:
N/A
Trade-In Process:
N/A
Buying Process:
1 bars
Beverly Hills BMW - The Worst BMW Dealership in L.A.
by bmrboy2008 on 08-31-08 (02:45PM)
Pros:
None
Cons:
Dirt, hot, smelly showroom, unattentive employees, arrogant and condescending attitude.

From a sales standpoint, Beverly Hills BMW has got to be the worst BMW dealership in the L.A. area in spite of its location and potential for upscale clientele.


Last December, I had the unfortunate experience of visiting this dealership in search of a 2008 5 series they absolutely refused to t...

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Sales Rating:
4.3 stars
Sales Associate:
4 bars
Vehicle Inventory:
5 bars
Finance Department:
4 bars
Trade-In Process:
N/A
Buying Process:
4 bars
luv_bmw4ever
by luv_bmw4ever on 07-23-07 (11:46PM)
Pros:
Friendly people, good coffee machine
Cons:
Slow process

I went to this dealer because my friend had purchased his 3 series there last year. I was also purching a 3 series and luckily they had the one I wanted. The sales manager was friendly and striaght forward with the price, but the sales person wasn't too quite sure about the car since he was new t...

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View more service reviewsService Reviews of Beverly Hills BMW
Service Rating:
1.4 stars
Quality of Work:
2 bars
Parts Availability:
2 bars
Price:
1 bars
Waiting Area:
1 bars
Shuttle or Loaner:
1 bars
Worst experience ever
by vkanodia on 06-01-09 (06:42PM)
Pros:
None
Cons:
Rude, bad customer service

The word pompous comes to mind when I reflect back on my experience.


The service adviser (Brian) forgot about me and did not call for 2 hrs beyond the promised delivery time. When I called in his attitude was very rude as if it was my fault for calling him.


Then when they were sending a shu...

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Service Rating:
2.0 stars
Quality of Work:
1 bars
Parts Availability:
N/A
Price:
N/A
Waiting Area:
N/A
Shuttle or Loaner:
3 bars
Incompetent Service Technicians
by imgnohc on 07-24-07 (11:33AM)
Pros:
nothing
Cons:
lack of knowledge, poor customer service

3 months into my brand new 325CI, my thermostat had issues.  I took my car into Beverly Hills BMW service 3 times (closest to me).  The first couple of times they told me that nothing was wrong and looks like my engine indicator was the problem.  The third time I took it in, they kept my car for ...

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Service Rating:
2.3 stars
Quality of Work:
1 bars
Parts Availability:
N/A
Price:
N/A
Waiting Area:
3 bars
Shuttle or Loaner:
3 bars
Don't take your car here!
by kqazi on 07-19-07 (06:25PM)
Pros:
None
Cons:
Overcrowded

I made the mistake of taking my 2005 BMW M3 to this dealership about a year ago and the dealership is totally overcrowded which makes for a horrible service experience.  Also when I got my car back they didn't even fix the issue I took it there for which the told me they fixed.  The issue was tha...

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