Rip offsWritten by miyasaheb on 11/20/07 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Recently bought a pre owned Mercedes Benz certified car from Autobahn Motors. Disappointed with my buying experience at Autobahn. They do not adhere to the Mercedes Benz certified pre owned program requirements. As an example per the requirements on the Mercedes site cars should be free of dents, scratches, dings and cosmetic defects. Upon detailed inspection of my car the day after it was purchased, I found that the car has dings, scratches, paint chip off, front windshield rock chip off, broken tail light and broken vanity mirror. Dealer agreed to repair dents and dings before the vehicle was purchased and is now backing off on their commitment. After a lot of back and forth, dealer replaced the tail light and vanity mirror and did part of the paint job. Dealer is refusing to repair/replace the windshield and dings citing cost as a reason. Surprising part is that I sent a response to the Mercedes Benz customer service and they mention that even though they claim that every certified car should be brought up to par to meet the specified requirements, they are not accountable if dealers do not follow up on their commitment as they are independently operated. One would hope that Mercedes would not authorize dealers who do not live up to standards that Mercedes proudly states on their website. Will most likely go through the BBB to get this resolved. But I would strongly recommend not going through Autobahn as their service and professional ethics are far from meeting acceptable standards.