North Point Mazda Volkswagen Service Reviews

I kept thinking, "surely this is all just a joke".

by redrocketart on 04-24-08 (07:28AM)

Pros:

Awesome car!

Cons:

Service department very un-awesome. Horrible in fact.

I have never written a review for anything but, this service department deserves my time in doing so. Everything was fine with the purchase of my car until the service department took it to install a few accessories. Basically, they tore up almost everything they touched.

They installed a spo...

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I'll 2nd The Testimony Below:Terrible, Horrible, Aweful, Really Bad Service

by vwnot on 12-22-07 (03:49PM)

Pros:

None

Cons:

Everything Else

In a relatively long history of car ownership, I never felt compelled to complain about a dealership's automobile service.  Until now!  And it's not a single event that's brought me here, but a consistent pattern of inept and indifferent customer care. Lies, excuses, delays, insult, and less than...

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Terrible, Horrible, Aweful, Really Bad Service.

by jbesse on 12-18-07 (01:49AM)

Pros:

Located about 20 mintues away

Cons:

Everything else

I love my Bug but this dealerships service department is horrible.  Every time I go to get my oil change I have had to wait a minimum of three hours.  The last time I went They told me it would be ready in an hour.  I left to do some shopping.  Came back in about and hour and a half and it hadn't...

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Mixed Feelings

by jordanw on 10-07-07 (08:20AM)

Pros:

Received car before promised

Cons:

Poor phone service and response, Appointment making a hassle

I had originally been very turned off by the service I was receiving from North Point.  Being an out of state college student, I could no longer go to the dealer I had been taking my car to, and North Point was the only VW dealer within a 100 mile radius of me, so I had no choice but to go to the...

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