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Parker Cadillac

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Parker Cadillac
1700 N Shackleford Rd, Little Rock, AR 72212 (map)
Today 7:30 AM - 6:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
disappointed in attitude towards customer
Written by melv_88 on 10/13/2015
very unprofessional service manager, demeaning and condescending
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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servicedir on 10/15/2015
Dealer Response
I personally assisted this customer, who arrived at our Cadillac dealership service department requesting a tire repair on a 2004 BMW. I explained that we are not equipped to work with BMW vehicles and have no diagnostic equipment or technical specs for the vehicle. We are very proud of our service reputation. In all of our reviews on this site we have been rated very highly by Cadillac customers. Also note that the BMW dealer is one block from our Cadillac dealership. I don't understand why the customer would come to a Cadillac service department for repairs on a BMW.
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