Service Rating
5
General Maintenance
By ilwydfm on 3/9/13 7:52:56 AM PST
Recommend this dealer? Yes
North Point Nissan
The service operator answered my call and got me with a service writer immediately.
Fred not only scheduled my appointment but when I showed up early he was
able to slip me in!
I can trust the dealership service dept to do my service and know my vehicle.
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Dealer Response
I am so glad you had such a great experience with Fred. Please let me know if there is anything I can do to help during your future visits. I appreciate your feedback! Best, Dan Kilmer, General Manager, North Point Nissan
Service Rating
1
Totally Unprofessional Service Team
By propertydirlr on 10/25/12 3:03:48 PM PDT
Recommend this dealer?
No
North Point Nissan
This is by far the most unprofessional service department I have ever experienced. I called the operator and asked to speak to the service department and was placed on hold for 10 minutes then was transfered to the operator's voicemail. I called back and requested to speak to the manager and was tra...
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Dealer Response
Hi Propertydirlr,
We are very sorry you had such a negative experience when calling our dealership to schedule service. I assure you we never want to place anyone on hold for an extended period of time, degrade anyone, or have anyone leave our dealership with... Read more
