Suprise chargeWritten by brayou15 on 01/18/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No
We took our Equinox in for a quote on two minor issues. Both of which we knew what the exact problem was. When called to give the quote which was too high for the minor problem. Not worth fixing. When we arrived to pick up the car, they gave me an invoice for a 'diagnostic fee' for $108.00. I explained that we didn't need our problem diagnosed, we needed a quote to fix it. To fix the windshield wiper fluid clogged tube was going to be $200, for them to look at it and tell me it was clogged,(obvious) is apparently $108. I would have been ok if i'd known up front that they were planning to charge me that fee. I wouldn't have done it to start with and they probably knew that. I guess the recession isn't quite over at Superior Chevrolet in Conway, AR. They are looking for any way possible to make an extra buck. FYI we've been going there for years for oil changes, but this was our first and last experience with the service department.