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Superior Chevrolet Service Reviews

  • 915 E Oak St
  • Conway, AR 72032 (map)
  • Chat with Dealer
Service Rating:

Suprise charge

Written by brayou15 on 01/18/10 12:00:00 AM PST
Recommend this dealer? No

We took our Equinox in for a quote on two minor issues. Both of which we knew what the exact problem was. When called to give the quote which was too high for the minor problem. Not worth fixing. When we arrived to pick up the car, they gave me an invoice for a 'diagnostic fee' for $108.00. I explained that we didn't need our problem diagnosed, we needed a quote to fix it. To fix the windshield wiper fluid clogged tube was going to be $200, for them to look at it and tell me it was clogged,(obvious) is apparently $108. I would have been ok if i'd known up front that they were planning to charge me that fee. I wouldn't have done it to start with and they probably knew that. I guess the recession isn't quite over at Superior Chevrolet in Conway, AR. They are looking for any way possible to make an extra buck. FYI we've been going there for years for oil changes, but this was our first and last experience with the service department.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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