Sands Chevrolet at Surprise Service Reviews
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Sands Chevrolet at Surprise Service Reviews

  • 16991 W Waddell Rd
  • Surprise, AZ 85388 (map)
  • Chat with Dealer
  • Awarded in 2015

Service Reviews

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Service Rating Pricing By Yurkiddin on 04/18/16 08:03:34 AM PDT
Recommend this dealer? Yes

Bought a brand new Equinox. Took it in for scheduled service (oil change). It had less than 3000 miles and they told me that I MUST have all my wheels balanced at MY COST. I asked them why? They said the Chevy maintenance schedule called for it. B.S.! The schedule said it didn't matter how little my...
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Service Rating Dishonesty By Phoenix2119 on 02/10/16 07:34:33 AM PST
Recommend this dealer? No

Went in for an oil change- they did that in a reasonable amount of time. Then they came out and tried selling me a new truck. Then they told me. All of my fluids had to be changed and fuel filter had to be cleaned, all to the tune of about $975. They stated if I did not have the work done, my ex...
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Service Rating 2 visits excuses and no answers By brokencar3 on 02/24/15 08:08:14 PM PST
Recommend this dealer? No

Service dept did not follow up to get recall or powertrain issues fixed.After two visits and car still not fixed.Really at a loss of words over the missteps and excuses.
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Service Rating Promised follow up never completed By tntplayer on 02/10/15 11:09:52 AM PST
Recommend this dealer? No

The service representative and the service manager promised me in person that they would follow up with a warrant claim I requested due to the entertainment system in my 2013 Sonic not working. After several phone calls from me, I have not received any replies or satisfaction. I am not satisfied w...
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Service Rating Excellent Service By gbryant332211 on 12/25/14 10:01:32 AM PST
Recommend this dealer? Yes

I am very pleased with the service you gave me. Cameron is an asset to your company as he was very helpful and courteous. I felt like he really cared about my needs. I was especially pleased when he informed me all systems checked out and I didn't need the 75,000 mile service. I don't think I ever ...
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