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Van Chevrolet Buick GMC Sales Reviews

  • 8585 E Frank Lloyd Wright Blvd
  • Scottsdale, AZ 85260 (map)
  • (866) 777-9480
  • Chat with Dealer
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Sales Rating Worst ever Written by phoenix16 on 05/15/14 10:28:48 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Purchased a 2010 Chevrolet Equinox LTZ after 2mths the computer software program went out all my control buttons were unable to work including my a/c and radio! Took it to service dept had Tom K inspected told me the software had crashed down and needed to be replaced but would cost me 1,800! Called...
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Dealer Response

Thank you for taking the time to post your feedback. We’re sorry your Equinox was troublesome and your repair process was so complex. In order to reference your inspection report, we would need to have your full name - if you’d like to discuss your experienc... Read more

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Sales Rating Bought new car with son in law Written by jeff425 on 05/04/14 10:31:03 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Sales experience was great, felt like we got a very fair deal. Only complaint is once we got into the finance office. Finance guy was ultra aggressive trying to sell us add-ons we didn't want. If the salesman hadn't been so good to work with we would have walked out on the finance guy.
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Dealer Response

Jeff, We hold ourselves to high standards of customer service and we’re very sorry that your recent visit left you feeling pressured. Thank you for giving us the benefit of the doubt based on the interaction you enjoyed with your salesman, and we would appre... Read more

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Sales Rating Van Chevrolet - Great Buying Experience. Written by Kireoz on 04/08/14 10:04:47 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My younger sister needed a highly rated safe SUV for her and her kids to drive after her car was rear ended and totaled by a reckless driver. My sister knew what she wanted after shopping and reading the reviews online, we had been to another Chevy dealership in the valley and the experience was wha...
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Dealer Response

Thanks for your comments! We're glad that we were able to help your sister find a great family vehicle and we hope that she and her kids will enjoy it! It was a pleasure to have you all in the store and we hope to see you again soon! Your friends at Van Buick... Read more

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Sales Rating Easiest Car Buying Experience Ever Written by slpearsonhr on 03/15/14 12:12:47 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Mike was awesome. He explained all the features of the cars I was interested in and kept me within budget. I love my Spark! I was referred to Mike by a friend of mine and I would refer friends as well. Thank you Mike!
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Dealer Response

Thanks for letting us know that Mike and the rest of the sales team are meeting our high expectations! We hope to see you again when that new Spark is ready for an oil change.

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Sales Rating Horrible Customer Service Written by jeremy101 on 01/22/14 11:12:22 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Absolutely horrible customer service. Tricked me into buying the extended warranty on an used vehicle (no biggie since you can cancel within 30 days for a full refund). Sent in the cancellation paperwork 6 days later. Several followup calls/emails over the next weeks assured it was being handled. Fi...
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