Skip to main content

Camelback Ford Lincoln

See all Inventory
Write Service Review
Camelback Ford Lincoln
1330 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
Sales Rating

Be the first to write a review.

Write a sales review
Service Rating

Be the first to write a review.

Write a service review
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Everyone makes mistakes but Camelback Lincoln Lied to cover their mistake
Written by benfishing on 10/24/2014
Just purchased a 2015 Lincoln MKZ Hybrid. The sales guy Nick was very knowledgeable and overall an excellent salesman. When we were checking out Nick said "we have changed our policy and will mail you your owners manual and spare key". It is now 13 days later and nothing. I've spoken with Nick several times and he perpetuated the lie. So today I got Kenny on the phone, one of their customer service managers. He admitted that they lost the key and manual and that "they would have someone in my area next week to build me a key". He also talked over the top of me and would not listen. And then offered to give me a lunch coupon. What an insult. My first Lincoln was purchased from Sanderson Lincoln on Bell road in Phoenix and they have WORLD CLASS customer service. Save yourself a nightmare DO NOT BUY FROM CAMELBACK LINCOLN.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
van_tuyl on 11/01/2014
Dealer Response
Hello and thank you for sharing your feedback. While we’re glad to hear your buying experience was a good one, we apologize for the problems we’ve had with your key and manual, and for any inconvenience you’ve experienced as a result of that. Our general manager is dedicated to providing excellent customer service and would like to speak with you over the phone to get a better idea of what happened and come to a solution, but we are unable to locate your contact information given your screen name. Please give him a call at 602-240-5600 as soon as possible.
Report