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Bill Luke Chrysler Dodge Jeep Ram Sales Reviews

  • 2425 W Camelback Rd
  • Phoenix, AZ 85015 (map)
  • (888) 474-2117
  • Chat with Dealer
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Sales Rating Rough Internet Sales Experience Written by BigTex2014 on 05/09/14 12:25:34 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Decent Price/Bad Customer Service & Follow Up- Purchased a vehicle in April/May 2014 from this dealership over the internet and came across a number of issues through the whole process. First I do want to say at the end of the day, I like the vehicle I purchased but am having to spend some money t...
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Dealer Response

Thanks for taking the time to post your review. Each vehicle advertized online has our disclaimer " Second key, floor mats, owner's manual may not be available on all pre-owned vehicles. " If we can do anything for you in the future please contact us 602-249-1... Read more

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Sales Rating 2013 Car with no floor matts Written by Gus_of_San_Tan on 04/06/14 06:53:34 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

A 2013 Hyundai Genesis was delivered for pickup to me without floor matts. Unfortunately, I did not notice right away.
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Dealer Response

Sorry you were not happy about not receiving floor mats for your pre-owned vehicle. We do disclose upfront this information in our disclaimer..." actions must be in Maricopa County in Arizona. Second key, floor mats, owner's manual may not be available on all ... Read more

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Sales Rating Very Pleasant Experience Written by JT74 on 12/10/13 12:10:48 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Normally I hate walking into car dealerships but Murphy at Bill Luke made my car buying experience great! He was honest, friendly and no pressure. I will definitely go back to Bill Luke when I need a new car. The entire process was smooth and quick and I love my new car!!
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Dealer Response

Thank you for taking the time to post a review and let us know how we are doing as a dealership!

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Sales Rating Go somewhere else Written by roamiller on 11/30/13 11:31:48 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

If I could give a negative, I would rank it -100: I am inly posting this here to warn people becasue Bill Luke's staff doesnt care nor have they responded to any of my email concerns, then after you read this entire post I get an email stating I hope you enjoyed you experience, really?? They have g...
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Dealer Response

I am sorry for the inconvenience. Our GSM has tried to email you about the detail and hasn’t heard from you so if you have a chance please give us a call at 602-249-1234. Essentially there is a process here to get the certified vehicle ready to sell. Firstly,... Read more

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Sales Rating Best priced Written by Trevenibrigade on 11/25/13 10:16:17 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was shopping for a jeep and found bill Luke worked the hardest to earn my business. Thanks Bill Luke
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Dealer Response

Thank you for sharing and your business!

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