Well, I can't say too much nice about the Bill Luke Repair Shop. Hubby called in and scheduled everything w/ Cheryl, so I took our Dodge truck in for a tune-up and an alarm re-code w/ 2 remotes. When I got there, Cheryl tried to tell me it was going to be an extra $55 for the actual recoding on top of the initial $165 she quoted my DH over the phone. I told her, no that's not the right pricing. Then she tried to tell me the re-coding was going to cost $265 instead of the $165 because she insisted my truck had a HEMI. I told her, no it does not have a HEMI (I wish). She re-checked the VIN and finally told me it would be the original prices she quoted my husband over the phone. Then, after 2.5 hours of waiting with 3 kids in their waiting area (which was nice, by the way), I go to her office, and she tells me all of these things that are wrong with my truck and the O-2 censor is throwing codes. Yeah, right. She says tech has to test-drive truck again. So I sit and wait another 20 minutes. I call my husband, he gets there in 10 min. He arrives at the repair shop, demands they get the truck out in 5 min., and demands to speak to a manager. We get the truck in 2 min. and manager throws a total attitude and was far less than apologetic. He did not apologize and refused that these things could have happened. 3 hours later and furious, we get the truck back, runs great and all, but what a hassle!!!! We will NEVER go back. . . EVER! And can I also mention that there was another couple waiting to talk to the manager who were also getting ripped off for $135 to lube their car door. Not good.