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Liberty GMC Sales Reviews

  • 8660 W Bell Rd
  • Peoria, AZ 85382 (map)
  • (888) 780-1765
  • Chat with Dealer
Sales Rating:

Classic example of hucksterism

Written by cruiser13 on 07/30/07 12:00:00 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

We bought a Solstice, and since we had no trade-in, the deal went OK except for the 8 month wait for the car. We then tried to buy a second one, and the experience was a nightmare. A couple of months after ordering the vehicle, we were told that I may not get the 5 speed I ordered, but an automatic. When I objected, the salesman laughed, and said if I did not take it, someone else would, and I could go back to the end of the 8 month wait line. A few weeks later, I was called and told that one was available, and if I wanted it, come on down. I got there, and the car was poorly equiped, and they had jacked the price up to nearly $3,000 over the well equiped one I had ordered. They said since it wasn't what I ordered, they could do anything they wanted to the price. They also lowered the price of my trade-in by $3,000, stating that the value had gone down. According to kbb, however, my trade-in had gone up in value! This was also in spite of my just having re-verified my trade-in value with the dealer! Both the salesman and Sales Manager laughed when I brought this all up. I cancelled my order and demanded a refund of my deposit.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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