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Yates Buick GMC Service Reviews

  • 13845 W Test Dr
  • Goodyear, AZ 85338 (map)
  • Chat with Dealer
Service Rating:

adserrata

Written by adserrata on 07/31/10 12:00:00 AM PDT
Recommend this dealer? Yes

We bought our 2008 Enclave here and have had it serviced here as well. Excellant service. We recentlt bought a 2008 CTS from another Phoenix dealer. Since it still has the remaining original warranty I have decided to have Yates service it. I recently took in our Enclave for servicing. Jerry our service advisor told us the water pump was out and it had a timechain cover oil leak. This was not good timing considering we were leaving on a week long family vacation the next day. The only alternative we had was to take our 08 CTS instead of our Enclave. The only problem was that it did not have a spare tire. The dealer I bought it from had a local Cadillac dealer order it. It had been over a week but it had not come in. When I told Jerry Rodriguez this, he made some calls and was able to find a new spare tire at a dealer in Tempe. Witin 3 hours the tire was delivered and put in the car. This was a great example of customer service. I look forward to continue having our cars serviced there.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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