adserrataWritten by adserrata on 07/31/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? Yes
We bought our 2008 Enclave here and have had it serviced here as well. Excellant service. We recentlt bought a 2008 CTS from another Phoenix dealer. Since it still has the remaining original warranty I have decided to have Yates service it. I recently took in our Enclave for servicing. Jerry our service advisor told us the water pump was out and it had a timechain cover oil leak. This was not good timing considering we were leaving on a week long family vacation the next day. The only alternative we had was to take our 08 CTS instead of our Enclave. The only problem was that it did not have a spare tire. The dealer I bought it from had a local Cadillac dealer order it. It had been over a week but it had not come in. When I told Jerry Rodriguez this, he made some calls and was able to find a new spare tire at a dealer in Tempe. Witin 3 hours the tire was delivered and put in the car. This was a great example of customer service. I look forward to continue having our cars serviced there.