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San Tan Ford Service Reviews

  • 1429 E Motorplex Loop
  • Gilbert, AZ 85297 (map)
  • Chat with Dealer
Service Rating:

Service Review for San Tan Ford

Written by suzi2013 on 05/30/13 09:02:43 PM PDT
Recommend this dealer? Yes

Today I took my new Mustang in for a small service issue. A burned out pony projector lamp on the driver’s side. Although this was a minor fix, my service advisor Jesus C took the matter very seriously. My car was checked in, inspected, and repaired in a timely fashion. I also requested they wash my car. As I waited talking with another service customer who also bought a Mustang from San Tan Ford, my car was pulled up in the drive fresh from the wash. The detailer stepped out from the car with two clean, white towels and hand dried the car perfectly. I was just as impressed with the service department as I was with the sales team and the Custom Accessories Manager. The service department has earned a five-star rating from this satisfied customer.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Yes

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Suzi, thank you for this wonderful review! I am thrilled to hear that your car was taken care of and that Jesus went above and beyond to make sure everything was okay with your car. It's great to hear that the detailing was done to your liking and that everyone on our team was impressive. We hope to see you again soon. Make sure to follow us on Facebook and Twitter for current offers. Regards, Anne Pierce 480-621-3728 annepierce@santanford.com

  • By santan_ford
  • on 06/03/2013
  • 01:59:32 PM PDT
  • (dealer response)