Great Dealership!!!Written by sharkscue on 03/06/12 01:34:12 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
The experience my wife and I received at Lexus of Chandler was superb. Myself having sold new cars for many years in NYC, I have seen all kinds. I was armed with my "Normal People Scare Me", Tee shirt. From the moment we walked in the door I felt a sense of quality, not the vehicles but the building, decor and the way the salesperson greeted us. Lee, our salesperson made us feel like he was not there to sell us a vehicle but to assist us with any questions that we may have. Lee was very professional from beginning to end. Our salesperson, Lee even offered us information that saved us quite a bit and we would not have utilized that information because we didn't know about it. Unlike many other dealerships, the showroom floor is expansive and pristine. Complementary snacks and beverages, plenty of different areas to sit, relax, eat and/or watch TV. Everyone whom we came in contact with was very pleasant and accommodating. Even the finance manager was pleasant, even though I could tell that he was not too pleased that we didn't add anything to the vehicle beyond what was already added. I can understand, since that is the way he earns his pay. He was very nice and pleasant to deal with anyways. The whole process was around 3 hours, from test drive to the drive away with our new Lexus. Lexus of Chandler delivers your new vehicle in a very nice delivery area, each separated with privacy panels. In the delivery area there are chairs and a table, (if you have extra guests with you), The vehicle was explained to us in this nice "garage" area. Upon leaving, we were impressed and left with a wonderful feeling that we had been treated fairly. We are impressed with Lexus and we were impressed by Lexus of Chandler and would recommend to friends and family. We were so satisfied that I told my wife I could work here, for 2 reasons, I could feel the honesty and Lexus/Toyota is a brand that I believe in and I will not sell anything that I don't believe in or would not buy myself.