BMW of Montgomery
Customer Reviews of BMW of Montgomery
BMW of Montgomery Alabama
byon 12/31/2023
Exceptional experience dealing with the folks at BMW of Montgomery. Brett Echols and Jordan did a terrific job ensuring the lease on my 2024 BMW iX went smoothly. Got a good deal too! Always a great selection of high performance used cars, thanks to Brett. Check out their webpage.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BMW of Montgomery Alabama
byon 12/31/2023
Exceptional experience dealing with the folks at BMW of Montgomery. Brett Echols and Jordan did a terrific job ensuring the lease on my 2024 BMW iX went smoothly. Got a good deal too! Always a great selection of high performance used cars, thanks to Brett. Check out their webpage.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great trade experience.
byon 11/05/2023
BMW of Montgomery had a vehicle I was interested in trading for. I live 4 hours away, but they arranged a VIP trade inspection and test drive on my schedule. The experience was a great one, and they gave me a fair trade value for my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy experience.
byon 02/01/2023
Had two sales associates working with me, Madison and Tyreek, both knowledgable and professional. Purchased a CPO BMW X5. This was my fourth purchase from this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 01/24/2023
Calvin C. sold me my 2023 X1 and I couldn’t be happier!! Great customer service , I didn’t feel pressured nor was he fast talking me . Patient and answered all my question.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Montgomery Experience
byon 05/27/2022
Tanajah was wonderful! She is very professional and very helpful. This was truly a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Montgomery Dealership Sales
byon 11/23/2019
The Service Department has been consistently incredible for years, but the Sales team overall is average. My Sales Advisor was good, and I felt he was trustworthy; but I was very disappointed in the sale closing facilitated by the Business Manager who left me feeling a little scammed. Six days after the purchase of a new vehicle, I called and left individual voicemail messages for the Business Manager and the GM; four days later, and I’ve received no return call from individual. Consequently, I’ve chosen to go elsewhere to purchase another vehicle for my daughter.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
BMW 535i Service
byon 10/18/2019
The team at BMW of Montgomery we’re outstanding! They quickly determined the problem with my 535i and kept me informed on the repairs. They greeted me with a friendly smile and welcome. Greta facility also!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service
byon 10/06/2019
The team is always friendly and today they were very fast which worked well with my schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service with a smile..........
byon 09/09/2019
Everyone I met from the time I got there until I left was super nice and helpful with any question I had. Made sure I had nothing I needed/wanted that hadn't been addressed/handled. Will definitely make this location my GoTo for future service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department is excellent
byon 08/31/2019
Great service and quick turn around time. And i love getting a clean car back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 08/22/2019
I have always had excellent customer services at BMW. The customer service rep, Brian Brasington is a great access to the company. He is knowledgeable about his job and very courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fell Short on delivery
byon 01/29/2019
Appointment at 10:30 AM for oil change and brake fluid flush. Was told 3 hr wait. Went to eat lunch and was called and told I could use a tire rotation and balance. Agreed as long as I would be out of there by 2 as i had to be in Prattville by 3. Was told it would be ready at 1:30. Got to dealership and waited. Said car was ready and at wash rack. This was at 130. 2:00 still no car. Kept asking where is car I need to leave. Tech got sidetracked and finally brought out car. It was still wet on one side and dried soap on other. Was not rinsed or wiped down. Water spots on windows mirrors and back windshield was half washed. I didnt ask to have my car washed and if asked I would have said no dont have time. Wasted more than 45 min for a filthy car. They did vacuum though. Was late for my appointment in Prattville. Vehicle maintenance service was good. Car wash not so good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW service
byon 01/12/2019
Very professional, clean and fast!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terry T. Was the best salesman for me!
byon 09/22/2018
Terry was fun and cool and totally “got” me and that’s why he got my business. He made it a fun experience. I knew he wanted to Find the car of my dreams and he literally found it for me. And got the car to my hometown for me the next day after I said “okay, that’s my car.” He will get my business in the future and I’ll refer my friends to him for sure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gealdine Seigler
byon 09/12/2018
Great reception and great service as always. I requested the mechanic Taylor Jackson. He is excellent , professional and friendly, as always. My service rep Bryan was very efficient and through. Renee was very accommodating with my payment for services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 KIA SOUL
byon 09/08/2018
Was looking for a used car with good gas mileage and warranty for my daughter, was interested in the KIA Soul and noticed that BMWof Montgomery had 2. No hassle buying or pressure from the staff, all in all was a great experience. This was my first experience with them as my wife and I use different dealerships for ourselves.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Incredible Service
byon 06/28/2018
This dealership went above and beyond on a recent trip we took from Little Rock to Panama City Beach. On our way there we had a flat tire. the low profile tires we have are not available with out ordering them which would have made us stay in Montgomery and lose 3 to 4 days of our vacation. They gave us a loaner car as soon as we arrived to get us back on the road and actually saved our vacation. The General manager and Service manager are some of the nicest and most professional people I have ever dealt with and we are beyond grateful. Thank You Guys !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/14/2017
Fast, thorough and friendly service with no pressure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Unfair Treatment
byon 11/27/2017
I had a terrible experience at BMW of Montgomery service department. A drive trăin message came țo my dashboard and my car stop. This happen 3 times before BMW decided they will go ahead and replace it. Brian, service advisor told me on the with my insurance I will pay 400 dollars than text a few minutes and said I will 650 dollars. My husband called and left Messages for Brian and manager Jason for an explanation. No return call. I didn’t get a coutesy call update on my car. I was told by Jason the job was a 9 hours job and my insurance paid for only 8 hours so I had to pay 100 plus dollars for the 1 hours but BMW kept my car for 7 days causing me to 5 days of car rental. Finally on the 6 day, I called Brian for an update, no response. On the 7 day, Jason called me and said my car is ready. When I got there and asked how much, the price changed again to 388.00. I really think they would have charged me more money if my husband had not called inquiring about the price. No apologies for anyone
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great experience!!
byon 11/17/2017
Bought a 2015 328i for our 18 yr olds bday! Even drove from Birmingham! We worked with Tay and he was a great help finding the right car for us! Highly recommend BMW of Montgomery!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Montgomery
byon 10/07/2017
My experience was very good but I DID NOT appreciate the fact that the Finance Director (Mick Williams) was trying to nickel & dime me with service add-on's during the final bit of paperwork. However, my Client Advisor (Rodney Lefebvre), was very professional, courteous, and was very knowledgeable. My car did not come with floor mats, either they were misplaced or lost, but they ordered me new floor mats at no cost, and Rodney was very prompt in keeping a line of communication open as to keep me aware of the order and shipping status. Overall, it has been a good experience, so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments