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Serra Kia of Gardendale Sales Reviews

  • 630 Fieldstown Rd
  • Gardendale, AL 35071 (map)
  • Chat with Dealer
Sales Rating:

Good deal, finally

Written by colhsljr on 04/25/13 02:42:49 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The sales team was polite and effective, but not particularly well trained. Per Edmunds, I submitted exactly what I wanted, was called back quickly, and a price was determined for exactly what I wanted. I drove to the dealer (35 miles), and began to do the deal only to find out that the salesman did not know what was really on the vehicle. What he thought was included was not, and some of what was on the vehicle he did not know about. He tried to remedy the issues, but, alas, I had to return 2 days later to get the remaining "add-ons". All in all, we got everything we wanted for a very good price, but it could have been much easier and more efficient had the salesman known to compare our list with what was actually on the vehicle he wanted to sell me.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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Hello, Thank you very much for both your patronage and the time you took to provide us with your feedback. While I am sorry to hear that you had some minor issues, it is good to know that overall your experience was a positive one. If there is anything else you need, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Sincerely, Jackie Landers Customer Relations 205.949.5457 serrahonda_jackie@yahoo.com

  • By serrakia
  • on 04/29/2013
  • 12:57:48 PM PDT
  • (dealer response)
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