Came in for my first oil change and it took just over 2 hours. I did do a walk in but only because when I called I was told no appointments were necessary (even though I had the complementary preferred service plan). I gave my truck to the service department and said Id wait in the waiting room. About every 30 min I would go around front to see the progress then go back to my seat. Just after the 2 hour mark I went to the counter and was told my truck was done about 30 minutes ago! WTF I was pissed! Cause I was waiting in the waiting room all this time! The guy at the counter said man, I didnt even know you were waiting! UNSAT.
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