Jimmy Smith Buick GMC
Customer Reviews of Jimmy Smith Buick GMC
Jimmy Smith Buick GMC
byon 12/11/2022
As always Jimmy Smith and staff have gone above and beyond to provide the best customer service. They make you feel like you’re part of their family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service work.
byon 12/14/2022
In and out in recommended time. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jimmy Smith Buick GMC
byon 12/11/2022
As always Jimmy Smith and staff have gone above and beyond to provide the best customer service. They make you feel like you’re part of their family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 07/12/2021
Great service experience, work was done with quality! Everything was completed in a timely manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and New Battery
byon 05/17/2021
While getting an oil change and multi-point inspection for my 2016 Buick Enclave, the technician determined that the battery was failing. The battery was the original that came with the car from the factory, so by April of 2021 it probably was about time for a new one. Jimmy Smith GMC Buick replaced the battery and changed my oil in well under an hour. Good job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty Service on my 2016 Buick Enclave at Jimmy Smith GMC Buick
byon 04/10/2019
The "Check Engine" warning light came on, so I called and made an appointment. Jimmy Smith GMC Buick in Athens, AL quickly diagnosed the problem, and ordered a Canister Purge Valve. I had to leave the car for a few hours, but they replaced the bad valve under Warranty. Good Job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They Have Always Done a Good Job For Me!
byon 03/06/2019
I made an appointment to get an oil and filter change for my 2016 Buick Enclave. We were in and out in no time! Making an appoint helps to expedite, I think. And GM was running a rebate on oil changes at the time, which helped a lot. Good Job by All!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine Maintenance
byon 11/16/2018
As usual great service and courteous staff!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
needs improvement
byon 05/23/2018
I scheduled my appt. online and still had to call the dealership and make an appt. the part was not in stock as it was quoted up front and I had to reschedule .Communication with this dealership needs to be improved to the customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Unethical Business
byon 08/22/2012
We bought our 2009 Buick Enclave in June of 2012. They agreed to our "out the door" price requirements, but we noticed the trade-in allowance wasn't enough to cover the payoff on our car. Yet the "unpaid balance" was as the amount we had agreed to. We asked how this worked out, and the finance person shrugged and said they didn't know but somehow the numbers work out. Since we bought an extended warranty, I knew the total price was slightly higher than our agreed price, but was surprised later to find they had slipped the unfunded trade balance into the finance agreement. They never went over the numbers, and as we were the last customers in the shop (last day of the month), I didn't look as closely as I should have. Bad lesson!!! It cost me $3500, that would have been a deal breaker if I'd have seen it, or been advised of it. Shame on me, but everyone else should BEWARE!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
