Edmunds' goal is to empower, engage and educate automotive consumers, and nowhere is this goal better exemplified than in our series of "Confessions" articles. By providing an "insider look" at the inner workings of automotive businesses, we hope to protect car shoppers and owners from unscrupulous practices.
A former dealership service advisor spills his secrets about how consumers are often overcharged and pay for repairs and service they don't need. Learn about:
What happens when a veteran automotive writer goes undercover as a car salesman? We sent our own Chandler Phillips to work at two Southern California dealerships and he came back to tell about it.
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