The most unreliable vehicle...
By whitt on
2002 Chevrolet Suburban 1500 LS 2WD 4dr SUV (5.3L 8cyl 4A)
I have owned many General Motors vehicles in the past and have had better than average results. I purchased the Suburban for the seating capacity and the towing capability. It is a very comfortable vehicle and pulls very well. That's the good part. To make a long story short, this truck has been in the shop 12 times in less than 2 years for various items. Some examples are 3x for replacment of steering linkage, 4x for air conditioner repair, and the latest (for which GM will lose my lifetime business) the rearend differential went out. For those not familiar with trucks, this is a part that just doesnt break. (The dealer even said so) Still GM refused to fix. Im now looking at Nissan.
Build quality autos to keep customers. When occasionally a less than acceptable vehicle rolls off your line, admit it, then fix it, then apologize for the hassle.