21 of 32 people found this review helpful
Horrible Car-Asking for a Refund
By cheyenneh on
2012 Chevrolet Sonic LT 4dr Hatchback (1.8L 4cyl 6A)
My husband and I bought our 2012 Sonic Dec. 10th after weeks of car shopping. The car spun a bearing 15 days later (on Christmas Day) and was completely undriveable. Our local dealership, which has been very helpful throughout this whole ordeal, tried to get GM to replace the car. GM refused and told the dealership to just rebuild the defective engine. The dealership refused, and GM agreed to replace the engine-not the car, just the engine. The dealership installed the new engine, but the discovered while test driving it that the cam shaft sensor was bad in the new engine. It has been over 2 weeks, and there are still issues with the car. GM customer service is VERY unhelpful and dishonest.
Power (when the car works), trunk space, and
a fun driving experience.
The quality control needs to improve drastically. Two defective engines in a row on a brand new car is rediculous. Customer service also needs to be more honest and willing to satisfy their customers.
Well, this is exactly what lemon laws are for.
With your car already out of service for over two weeks in the first month, you might already be eligible.
Check you state lemon law for the specifics.
New cars are an assortment of some 20,000 parts.
That means stuff happens- even on the best rated models.
It sucks when you get one with a major issue, but at least this happened now instead of just the lemon law period, or even after the warranty coverage (though most major issues show up early since defective parts usually fail quickly).
FWIW- I like the way the Sonic looks, and it seems like a good driving package for the price.
It's the first GM car that I might consider buying new.
Poor customer service?
Not much has changed in the past 10, 20, 30 years.
They stonewall problems and hope they will go away.
That's a big reason why what used to be 50+ percent market share isn't and why younger buyers don't even consider them when alternatives from Japan and Germany are available (I forgot to add Korea).
Someone - maybe it was Patrick Bedard - said it is all about the product.
Almost true, but the GM response when there is a problem is a factor, too.
That is exactly why I have gotten an attorney through the Lemon Law Attorney's website.
I have had my Sonic not even a year and it has been
in the shop for repairs over 10 times.
Getting an attorney was the best thing I could of done. ( http://lawyers.findlaw.com/lawyer/practice/lemon-law )