Imperial Chevrolet is horrible!! At least their service department is!! I have a 2008 Chevrolet Duramax 2500HD LTZ...a $55,000 truck when new. It is rusting all over the top of the cab. This truck get's detailed several times a year meaning it is taken care of! It has a 6 year, 100,000 rust / corosion warranty. But the service manager, Bill, decided they wouldn't cover it - no reason, just wouldn't. I called Chevrolet and was told its the dealers choice to cover warranty stuff or not - the company rely's on them! Really! As a compormise they would give me a discount to have the rust cut out and/or sanded out!! What!! It is under warranty!! This dealer is awful - their service department is t
To frustrating to think of any
Cover warranty items - don't stick it to the people that buy your cars and trucks!
Major disappointment. Transmission problems since day one, door lock actuators fail repeatedly, overheats when pulling a trailer. Had rims and chrome trim replaced from corrosion, and it's doing it again! gm wont replace it a second time. Trying to trade it off but can't find a dealer who will give me anything for it. Learned my lesson after 20 years of being a gm only owner it's time to change.
I was skeptical in getting another GM product as the prior 3 were trash. I had an 05 2500 Diesel that would do nothing but overheat while pulling my toyhauler and the dealer said there were no issues. I pulled this same trailer from Cali to Ga. loaded down with 13k + lbs and the only thing that was bad about it was my tires wore down after 20k miles. This truck pulls like a dream and has no mechanical issues at all!!! 18 - 19 mpg on hwy and 11 mpg while towing with 1 size up on stock tires, could be a little better. If I had to have a complaint it would be that you can't put an 18" wheel with a 285 tire under the front end without shaving the wheel wells.