I would like to think of myself as an educated consumer, and after reading a lot about the Impala, I decided that it was a good mid-price sedan that would suite my needs. The interior is cheaply made, but functional, and the driving experience is less than impressive, but the car feels safe. The problem is with the reliablilty and support from GM. Since I have limited space to write this, I'll sum it up. The car is currently at 25k miles and has had a new torque converter, turbine shaft and valve body in the transmission, a new water pump, and the A/C is beginning to put out warm air. GM support (located overseas) has offered no warranty incentives and has been very dismissive. Buyer Beware
The car has plenty of interior space and get good gas mileage for a sedan.
GM should learn a lesson from their foreign competition and focus more on building a reliable vehicle. In addition, a company that boasts that they support America should move their support to the U.S. to reinforce this.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.