We got brand new chevy euinox in 2011. I had to take it to dealer twice with engine trouble. My wife drives it -very mildly. It has very low millage. She had it stall in the middle of the road two times. It would just loose power suddenly. She would start it and it would run a little before stalling again. Finally it would not even start. The enigne light would come on. This happened twice. Thankfully she was not in highway when this happened. She also had kids with her. Imagine if this happened in high way at high speed. By God's grace, she and the kids have been spared from horrific accident due to this failure.
The car dealership was another unfriendly experience. I took it to the same dealer who I bought the car from. They are so nonchalant about the whole event, as if it is the most expected thing on earth to happen. They were very late diagnosing the problem, leaving us without a car when my wife needed the car for going to work (dont know if that is a bad thing or not, given the nature of its serious trouble).
All in all, it has been a very bad experience. I will not look forward to buying another chevy any time soon.
February 2011 – 7,099 miles - Complaint of jerkiness while shifting. Weird shifting.
Action taken – Seat belt recall, nothing done concerning our complaint except charge us for an oil change.
November 2011 – 17,683 miles - Further shifting issues and chugs while driving. Loud ratting and grinding from under hood by engine. Knocking in back. Slow to take off from a stop. Has stalled 2 times driving.
Action taken – Reprogrammed engine control module. Said they couldn’t duplicate the rest.
April 2012 – 22,365 miles - Stalled more times. Knocking in engine and rattling. Still shifts incorrectly. Sputters and stalls while driving. Transmission leak.
Installed new insulator on fuel pump.
November 2012 – 31,530 miles - Vehicle shakes hard while driving and shifting. Service Engine light has started to come on. Has stalled more and still shifts hard. Transmission leak.
Action taken – Replaced High Pressure Fuel Pump.
June 2013 – 39,705 miles Grinding when starting up. Bounces and loud while reversing. Lacks power accelerating and hard shifting. Idles rough when starting and at stop lights or idling. Transmission leak.
Action taken – Cam Shaft timing replacement. Reprogrammed ECM. Charged us for another unnecessary oil change.
May 2014 – 53,160 miles – Jumps and lurches while shifting between gears still. Still rattling
and loud noises while driving and starting car. Stalls intermittently and RPM’s go very low without reason. Knocking still happening under the hood.
Action taken – Replaced Front Wheel Drive Shaft Seal. Replaced water pump. Repaired Balance Shaft Chain. On the phone was told they were replacing the cam shaft actuators again but I don’t see it on my detailed repair sheet?
The Equinox I bought brand new in 9/10 has now had 4 major repairs needed. While all covered underwarranty still not what I expected or paid for! Owned 4 GM vehicles before this but will never buy GM again! THeir response...3 free oil changes. Oil changes doesn't fix the inconvienence, danger to my son with car dying while i was driving, or my lack of confidence in a car I paid 20K for. Unaccactablw when you can find these are common issue with this year make and model.
Like most people researching this car, I was shocked to see how many bad things were being said. I trusted Chevy and was happy to go with an American made vehicle. I bought my 2011 Equinox in 2010 and had no idea the torubles to come. Within two years, I had trouble with the censor, needed a new timing belt, high-tech water pump, spark plugs, engine needed to be cleaned, and trouble with traction. I could not believe the issues i encountered. It was a waist of time and money. In the end, I decided to go with a different car and lost out on $5,000.00. I wrote a letter to Chevy, hoping my voice would be heard. Lets see if Chevy is able to instill trust once more. Very disappointed.
1) The placement of air conditioner vents on the dash is bad.
If you are the driver, both of your vents are positioned where the air only hits your hands & the back of the steering wheel.
I did not notice this when I bought the vehicle or I would not have purchased it.
If they would have left out the little storage compartment & put the vents closer to the middle of the dash, you could feel the a/c but as it is, your face gets hot and your hands freeze. 2) Most importantly, this car DOES NOT get close to 32 MPH.
I've driven it for nearly 2 years now and even on long trips, the best mileage I've ever gotten was 23.5.
They need to be more realistic in advertising.
The seats are very comfortable and the room is amazing.
There is so much leg room in the back seat as well as in the cargo space.
Move air conditioner vents to middle of the dash and do something about the poor gas mileage.