OnStar Offers Crisis Assist to all Customers During Extreme Weather Emergencies


  • OnStar Crisis Assist Picture

    OnStar Crisis Assist Picture

    GM's OnStar communications system is gearing up for the approaching hurricane season. | May 29, 2014

Just the Facts:
  • GM's OnStar communications system is offering Crisis Assist services to all customers, regardless of subscription plan, in the event of an "extreme weather emergency," the automaker said on Thursday.
  • OnStar advisors will help subscribers when other forms of communication are unavailable, GM said.
  • The offer is prompted by the start of the 2014 U.S. Atlantic hurricane season.

DETROIT GM's OnStar communications system is offering Crisis Assist services to all customers, regardless of subscription plan, in the event of an "extreme weather emergency," the automaker said on Thursday.

OnStar advisors will help subscribers when other forms of communication are unavailable.

"OnStar has relationships with more than 6,000 911 emergency call centers nationwide, allowing advisors to get fast, localized assistance in any type of emergency," GM said in a statement.

The offer is prompted by the start of the 2014 U.S. Atlantic hurricane season, which runs from June 1-November 30.

The National Oceanic and Atmospheric Administration predicts a 70 percent likelihood of eight to 13 named storms during the season, three to six of which could become hurricanes.

OnStar's Crisis Assist services can direct emergency responders to a subscriber's exact vehicle location and keep subscribers connected to family and friends, even if they have lost power and cell phone service in their homes. Crisis Assist can also provide weather updates and information on evacuation routes.

Edmunds says: Help should not be optional during a crisis, so kudos to GM's OnStar for extending a neighborly hand.

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