7 of 8 people found this review helpful
One year review
By tommyycar on
2013 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
I love to drive this car.
It is just the right size to give comfort while being small enough to be able to maneuver.
The vehicle is great.
The CUE electronics are horrible, however.
Why is it that some engineer decided that a sleek touch pad appearance trumped function?
I have learned, after difficulty with the touch, that the system (like an Ipad) does not respond well to fingertip touch but instead needed a finger pad touch.
Okay on an Ipad, but awkward at best while driving.
Certain things, like climate control and radio controls, just are easier with knobs. Also, voice recognition is terrible.
I was told the noise canceling system interferes.
Comfort while driving.
Cadillac finally got the seats right!
Ditch the CUE and put in controls that are compatible with driving.
Imbedded navigation must be a years old system because major points of interest that have been around for many years (like some hospitals, I found) aren't on it.
Make voice recognition work as well as we have had on our other vehicles.
If the noise cancelation system keeps it from working, these things need to be synced.
The major thing Cadillac can do is improve corporate customer response.
If a customer has a big enough issue to call corporate, the matter should be triaged and handled.
Instead with Cadillac one gets a "you need to....)
Customer does all the leg work.