2011 Cadillac SRX Performance 4dr SUV (3.0L 6cyl 6A)
We purchased a new 2010 SRX almost 9 months ago and it has 6,000 miles on it.
First, the gas cap is directly over the right rear tire which forces the gas tube to run parallel to the ground.
This causes almost any gas pump nozzle to constantly stop or fall out, so you have to hold the dirty nozzle the entire time. Despite many complaints from many buyers, GM and Sewell resolve this issue with a letter to complainants telling them they don't know how to fill their car.
The other issue is a slushing sound in the gas tank.
This is very annoying and sounds like a lead ball rolling around in the back. The visibility, long hood, and sluggish and jumpy acceleration are also poor.
Fix the gas tank spout so a normal person can fill it up without holding onto the nozzle the entire time. Fix the gas tank slushing sound (a divider in the tank might work). Reprogram the transmission and accelerator so the takeoffs are smoother. Knock off about 6 inches from the nose of the vehicle.
Sewell's unacceptable response to the gas issues has caused me to not like them either.
They are now just like every other dealership in town, so I'd rather buy from somewhere else to save a little money (since the service is now the same).