My 2005 Escalade has been in the shop 9 times within a 7 month period for various problems. Now Caddy says they won't fix the whistling noise in the engine, the continuous buzzing of the navigation system, the clunking of the transmission and the blurry, defective driver side mirror. I was told I have to live with it. I hope no GM/Cadillac customer will just "live with" poor quality. From one Caddy customer to all the others...they will NOT back their product. They have over 120 technical service bulletins for just the 2005 Escalade alone, while most vehicles have maybe 10-20 a year. Oh, and GM's customer service stinks! Yeah, I'm mad!
It has lots of room and plenty of power. I also like the attractive exterior.
Make the interior more luxurious than the Tahoe & Yukon. Back your warranty and improve customer service.
Worst suspension and handiling ever
expierienced. Vehicle throws you off
road when riding over a small
pothole.At 23000 miles transmission had
to be rebuild, consitant problems and
having to send back to dealer. Power on
vehicle is to much for the poor
handiling and suspension. Vechile is to
IT WANTS TO BE BUT ITS NOT!
SUSPENSION AND HANDILING SYSTEM,
INTERIOR LEATHER WEARS TO
QUICKLY,SECOND ROW SEATS DO NOT RECLINE
(BENCH SEAT. bETTER SERVICE AND LOANER
VEHICLE SHOULD BE SOMEWHAT CLOSE TO
WHAT YOU ARE PAYING FOR.
Lots of problems: Every startup the engine ticks, it has gotten better in the hot weather, but the problem is still there-did not experience says dealer. Lost all audio from rear warning system, OnStar, phone, cd, radio etc-intermittent at first then completely. After 4 attempts to fix, dealer and GM customer service says too bad something was spilled onto amplifier--(a 1/2 ounce of coffee did drip out of a cupholder as it was being removed in the dealers driveway for an appointment to fix this problem at that time 3 months old) they want $1,500 to fix the Bose amp. Power Steering squeels like a loose belt when turning. I was told it is a pressure relief valve..it is being fixed now, we'll see. I experience a loud transmission noise at about 1,700 rpm.
Pearl white color, power, when it worked I liked the voice recognition phone, and stability / traction control.
Much better build quality. If all the problems I've had (didn't list all) are what Cadillac builds, what a piece of junk for $60K...Customer satisfaction doesn't really seem to what they do, just what they say..no wonder the Lexus / Acura crowd laughs at my "Caddy" problems. Do you care GM? I do.
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