2004 Cadillac Escalade Consumer Review: unsatisfied customer

2004 Cadillac Escalade - Consumer Review

Average Consumer Rating

135 Total Reviews

Base 4dr SUV (6.0L V8 AWD 4-speed Automatic)

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unsatisfied customer
By tammy spencer on


2004 Cadillac Escalade AWD 4dr SUV (6.0L 8cyl 4A)


When i purchased my escalde i was informed it had a dvd entertainment center in it and once the sell was complete i found out that they sold me a vehicle that did not have one so the sales people are selling a vehicle that they know nothing about. Also i bought a interior cleaning and stain guard when i picked up my vehicle from haveing it serviced at bill cookes which also included the under rust proofing i was shocked to find my vehicle in such awful shape that i was upset with them and will never return when i contacted caddilac inc they did nothing about my complaint of the dvd entertainment center. so my complant is that they should not sell a vehicle

Best Features

navigation system and stero and the ride is very comfortable

Worst Features

caddilac needs to inform the sales reps on what the vehicles are equipted with so they dont sell someone something that they are not getting cuz this was what i asked for was the dvd entertainment center for my children and to find that their was not one was a little unsatifactory
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