2002 Cadillac DeVille 4.6L V8 4-speed Automatic Consumer Review - A bittersweet experience
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2002 Cadillac DeVille Sedan - Consumer Review

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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
A bittersweet experience
By Straightpipe on

Vehicle

2002 Cadillac DeVille DTS 4dr Sedan (4.6L 8cyl 4A)

Review

After having the worst experience of my life with Classic Cadillac which was only exceeded by Bill Green a manager at Cadillac Customer No Service who told me "I report to no one". To me the new DTS lacks some features that have been lost since my 92 Deville was built such as good quality working visors, seats that cradle the body and a more comfortable road ride. I also miss the exterior light monitors and the automatic pull down trunk. The $2K Onstar system which I did not order is a joke. The 92 feels considerably more responsive and powerful than the DTS. The DTS also seems to have less rear leg room and trunk space than my 92.

Favorite Features

The Bose sound system.

Suggested Improvements

That Cadillac do something to stop dealerships from treating customers like they are ignorant. That Cadillac customer assistance not be so obsitnate and arrogant when dealing with a customer who has a legitimate issue.
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