2002 Cadillac DeVille Consumer Review: A bittersweet experience
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2002 Cadillac DeVille Sedan - Consumer Review

Average Consumer Rating

59 Total Reviews

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A bittersweet experience
By Straightpipe on

Vehicle

2002 Cadillac DeVille DTS 4dr Sedan (4.6L 8cyl 4A)

Review

After having the worst experience of
my life with Classic Cadillac which
was only exceeded by Bill Green a
manager at Cadillac Customer No
Service who told me "I report to no
one". To me the new DTS lacks some
features that have been lost since my
92 Deville was built such as good
quality working visors, seats that
cradle the body and a more comfortable
road ride. I also miss the exterior
light monitors and the automatic pull
down trunk. The $2K Onstar system
which I did not order is a joke. The
92 feels considerably more responsive
and powerful than the DTS. The DTS
also seems to have less rear leg room
and trunk space than my 92.

Best Features

The Bose sound system.

Worst Features

That Cadillac do something to stop dealerships from treating customers like they are ignorant. That Cadillac customer assistance not be so obsitnate and arrogant when dealing with a customer who has a legitimate issue.
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