My first and last Cadillac. Love the car but have had problems with it since it hit 10K miles (rear end 3 times, computer once, electrical and now fuel pump problems) Last experience it left me stranded (fuel sensor). Dealer didnt do something right and had a major fuel leak after picking it up. Cadillac will not stand behind the car and I cant even find the next higher person to talk to (Regional manager will not talk directly. Have to go through customer service and they will not give any information). Very disappointed and will never buy another one. And they wonder why the imports have taken over the market.
Ride and comfort
Improve customer service and satisfaction process. Very poor. Allow customers a process to go through until they are satisfied, not until Cadillac says they're satisfied.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.