Not what I expected from Cadillac
By BillF on
2006 Cadillac CTS 4dr Sedan (3.6L 6cyl 6M)
My first and last Cadillac. Love the car but have had problems with it since it hit 10K miles (rear end 3 times, computer once, electrical and now fuel pump problems) Last experience it left me stranded (fuel sensor). Dealer didnít do something right and had a major fuel leak after picking it up. Cadillac will not stand behind the car and I canít even find the next higher person to talk to (Regional manager will not talk directly. Have to go through customer service and they will not give any information). Very disappointed and will never buy another one. And they wonder why the imports have taken over the market.
Ride and comfort
Improve customer service and satisfaction process. Very poor. Allow customers a process to go through until they are satisfied, not until Cadillac says they're satisfied.