2 of 10 people found this review helpful
Never buy another GM product
By tscor22 on
2006 Buick Lucerne CXL V6 4dr Sedan (3.8L 6cyl 4A)
Bought an o6 Lucerne w/23500 mi in 09, & a 4 yr ext. WTY, + wheel & tire WTY for $1250. GM shut the DLR dn shortly after purch., DLR never sent in the P/W or the $. Now have 63K with repeat problems,
2 wheels won't balance, 3 sets of front brakes + rotors, one rear set+rotors,
Trans slips & clunks when go'g from D to R , & back to D. Play in the IM str'g shaft every 20-25,000 miles. Worst of all is the stonewalling tactics by GM C/S, they ret'd the $279 for the wheel & tire, but whls cost $1400, and denied the $973 ext. WTY. Fact. Rep was a no show at an app't they made. Now they want me to drive 60mi to DLR in another state or pay $140 for diagnostics to a local DLR. 5 hrs on ph. w/5 Reps
GM has a quality program, but they don't practice what they advertise. Quality is hacked apart by product mgrs & top Mgmt. prior good designs are compromised to save a nickle.
Same vehicle problems go on for years, its cheaper to let consumers pay for it.
They need to have more positive reaction to customer complaints, and not stonewall us like we're all stupid.