I have owned my Buick Lacrosse CXS for three years. Purchased used with 55K miles. Day 5 had a warranty call for the navigation/radio, it would not maintain any saved information. Dealer replaced the raidio/nav system under extended warranty ($2800 out of pocket $100). A year after the replacement a recall came out on the radio/nav system (no return of money). Issue two, leaking oil from oil pan, oil pan replaced ($300 out of pocket $100)) covered under warranty, a year later same issue oil pan replaced another warranty call. Water pump replaced covered by warranty ($400 out of pocket $100)). Tire sensor replaced ($180 out of pocket $100)) warranty paid. Fuel sensor/actuator failed (warranty paid $50 out of pocket $100). Steering column failed replaced warranty paid $2,900 out of pocket $100. Transmission replaced at 110K warranty paid $4500 out pocket $100. Cracked rim $750 out of pocket. I love the car when it is running right but all of these fixes are a nuisance and I only have 4K left on the warranty scared I will start incurring these cost. Maintenance and warranty repairs in three years is approaching 10K. Looking to replace the vehicle for a more reliable with a lower cost on maintenance.
Own The car since 2010 had 400 miles, warranty work done so far is tires replaced (they were out of round), steering corrected after multiple complaints about noise when turning, body work due to paint mismatch on front and rear bumpers, rotors turned multiple times due to warping, @ 51000 I replaced rotors after warranty expired no problems since, @ 80000 water pump replaced, @ 89000 ac compresser and condenser replaced because descident bag opened expensive fix, @ 92000 power steering started leaking car currently in shop to diagnose. Leaking Powering Steering hose and since its on the back side of the engine very expensive to replace ($1800), 98000 miles, DIC Says service suspension system but leaves no code according to shop has to happen when they can see it. Passenger side seat heater function not working ( Has not been looked at yet).
Purchased new and check engine lite came on very next day, took back to dealership and was told that happens sometimes when the vehicle sits, had less than 50 miles on car. I have had multiple issues with the engine lite coming over 10 times for the same trouble codes, service suspension lights, problems with the radio, speakers, noisy tires and defective paint. I found out the car had front end damage but was sold as new, the dealer did not make me aware of it, also had issues with the trunk binding. I was refused service, so I had to take it to another location. I have the 3.6L and only get 280 max per tank of gas even on the highway. Oxygen sensors and mass air flow have been changed.
Exterior styling, comfortable seating
General Motor needs better customer service. A customer never should be told by an exec that they are not going to address an issues especially when it is under warranty. I have never had this much trouble out of a new vehicle and lack of respect from the purchasing dealer. I have clearly been taken advantage of and GM needs to right their wrong.
I love this new LaCrosse. Got mine in June, after 5 months it has been flawless! Got the CXS with every option but the Touring package. Blue w/Cashmere interior. This car's performance is phenomenal and returns above average MPG. Standout qualities are interior quietness, exterior design, ride and handling. The Navi system is first-rate with high-def graphics lacking in other GM offerings. I get lots of compliments at the gas station, in parking lots, etc. Really a departure from the previous model they had out. I am glad I gave this car a try, I love it!
Performance, handling, interior/exterior styling. Pushbutton start is cool, Harmon Kardon audio kicks you-know-what. Heated/cooled seats and remote start are faves as well. Love the ambient and mood lighting, this car is one-of-a-kind at night.
A-pillar blind spot is particularly bad, have to be extra cautious. Could do without the Daytime Running Lights (however I did pull the relay). Rear DVD controls not intuitive at first-- took a while to get used to.
I could consider myself Buicks target buyer, i'm under 40 and my last car was a Lexus. I drive a ton of freeway miles each year, i look for a comfortable car that above all is smooth and quiet. The Buick has managed to impress me on all fronts, a very solid car that has remained that way after 45k miles. It makes me feel good driving a American car again.
Stylish on the outside, and the interior gives up nothing to the import competition, the way it drives and feels, a great car all in all.
Blind spots are a problem, i got used to it rather quickly, fuel economy could be better.