Bought brand new, June, 2008. Two months later the motor on the A/C blower failed. Three months after that the fuel pump failed and left me stranded on a busy highway. Six months later the transmission failed while on a family vacation. BMW highway assistance is worthless. You get put on hold for 5-15 minutes (if they answer at all) then are told they can send a tow truck within 1 1/2 hours. Overall a disappointing experience for an expensive vehicle.
I'll make this blunt. I have had the car over a year now and put 15k miles on it. Overall nice vehicle. Very fast and handles great. Its a BMW and it rides like one. The back up camera is useless at night. Had it in the shop for 3 days to fix it. There is nothing wrong with it, it is junk. Gas mileage is lousy. Run flat tires can not be fixed, at least not by BMW. Get a nail as I did, you're out $280. I agree with one poster who mentioned it does not shift consistently. Sometimes it lurches into gear enough to snap your head back if you stomp on it. Voice controls stink. I had an Acura RL which had a great system (I think it was by Alpine) BMW's will have you yelling at the car. Not intuitive.
None of the features are WOW! For $65K I would like some wow factor. Maybe if this is your first high end vehicle you might think its great. Average at best IMHO.
Voice commands are very frustrating and border on useless. It needs to be way more intuitive. IDRIVE replace it. Rear view camera needs FLIR technology. My wife's Chrysler Aspen has it but a BMW does not. Computer boot up when using bluetooth and a Blackberry VERY SLOW. Needs an outlet in the back.
Bought X5 a year ago tomorrow and will be taking to dealership again. This time a repeat 4x4 and DSC warning. Last time fault blamed on us leaving a battery powered XM radio plugged into the receptacle inside the armrest storage that caused the battery level to drop?! Today same problem while driving on the highway. Can't wait to hear next excuse. Have taken car in at least 5 times for loud noise when taking out of park. In December Parking Brake would not disengage while 700 miles from home. BMW Assist could not tell us how to manually disengage brake but wanted to drag it onto a flatbed. Dealer told us how. Start-Off Assist jerks back on flat ground!! This is normal? Otherwise great car.
This SUV handles like truck and rides like truck in regular road. I took it to off road recently, I wish I could return it, it was worst riding than 18 wheelers. (1) In 2 months A/C motor had to be replace. (2) Back up light at night is so bad you can not see the curb (try it). (3) You need to continually give gas to go forward, or it will drastically slow down. (4) Now motor sit adjusting on the drive side makes noise. (5) So on, it is just bad SUV.
Exterior design only
Need to handle like SUV and ride like SUV, not 5-ton truck.
Great driving. Sun visors are not very useful. Running boards need to have a re design. They are not user friendly. Any rain or snow leaks any time you open doors. Needs a drip rail or something. How did that get through? No trailer receiver available either? Only had one problem with the 3rd row heat not working. Took dealer 5 days to fix. Otherwise very nice.
Adaptive headlights and voice command controls.
Sun visors are way to small. Running boards not user friendly. Rain leaks in badly whenever you open the doors, needs a drip rail or something.