The vehcile is great when it works.
I have had major problems with the 2011 X3, vehicle is less than 6 months old:
1-Engine coolant leak, cracked reservoir. BMW said it's normal at first, then repaired upon insistance.
2-Driver's door does not open, broken cable.
3-Excessive brake noise and squealing, BMW says it's normal.
4-Excessive wind noise from poor outside door seals, BMW says it's normal.
5-Grinding window noise when closing/opening window.
6-Windshield wipers do not rest in their low position, they sit up.
7-Passenger's side door was misaligned and sticked out, BMW said it's normal, then attempted to fix upon insistance.
All parts take 2-weeks to come !!!
Good looking car, drives great while it works.
Quality and workmanship.
BMW can learn quality from Hyundai and make an effort to make more reliable vehicles.
BMW could improve their customer service.
My driver's door still does not open...
BMW gave me an appointment for service, 1-week wait time just to see the car.
They suggested I jump into the driver's seat from the passenger side for the time being.
Very disappointing service and no customer care.
I have asked for a refund, but Canadian laws are different, this garbage is mine to keep.
I reside in Toronto, Canada.
Don't buy BMW, unless you have a few other cars you can drive when you're BMW is broken, and you don't work, or don't have to rely on the car to get to work.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.