Free Scheduled Maintenance - 2009 BMW 750i Long-Term Road Test

2009 BMW 7 Series Long Term Road Test

2009 BMW 750i: Free Scheduled Maintenance

September 17, 2009


We spent $0 to service our 2009 BMW 750i thanks to BMW's free scheduled maintenance program. But it cost us 4 days. Can that still be considered free?

Long Beach BMW had a 9am Thursday appointment available and we took it. We arrived on time and the car was pulled inside before we left. On the agenda was its routine service, a check engine light and misaligned hood.

We contacted our advisor at 3pm to learn they couldn't see our car yet. It would stay overnight. And 24 hours later we initiated contact again. "I was just about to call you," our advisor began. "My mechanic won't be able to complete the work today. And he's not in this weekend. Can I get back to you on Monday?"

Monday afternoon the phone rang. The car was ready. Oil, oil filter and microfilters were refreshed. Our check engine light was the result of a leaking gas cap, so it was also replaced. One of the strikers was adjusted to remedy our misaligned hood. And per an open campaign the front door handle Bowden cable was replaced. Should this take 4 days? Would you be satisfied?

Free scheduled maintenance is in the eye of the beholder.

Total Cost: $0

Days out of service: 4

Mike Schmidt, Vehicle Testing Manager @ 15,994 miles

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