2002 BMW 7 Series Consumer Review: iDrive Failure
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2002 BMW 7 Series Sedan - Consumer Review

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103 Total Reviews

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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
iDrive Failure
By I.M. Frustrated on

Vehicle

2002 BMW 7 Series 745Li 4dr Sedan (4.4L 8cyl 6A)

Review

I have owned this car for 97 days. Unfortunately for me, it has been in the shop 55 days and counting. The iDrive system locks up frequently and when it does you lose the radio, phone and navigation systems. I might understand it if this was a buget priced Daewoo or Kia, needless to say, it is not what I expect from a car that costs $80K. As many other people have noted in the consumer reports, the dealerships are worthless at solving the problems. The one I'm working with in Buena Park, CA, is no different. BMW does not understand Customer Service.

Favorite Features

Interior, handling and performance.

Suggested Improvements

iDrive reliability; Corporate Responsibility; Customer Service and Satisfaction.
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