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You've obviously not had to have it towed or serviced yet. The tow guys need to crawl underneath the car to put it in neutral with the ignition off. There used to be a way to do this from inside the car, but no longer. They told me they would never do this on the highway. if the car isn't in neutral you risk damaging the transmission. It took BMW service one month to get my muffler fixed and for another muffler part, two months as it was backordered in Germany! BMW service people are unmotivated to expedite and dealer could care less once they lease/sell to you.Report it
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