Run-flat tires installed on BMW's 2011 5-series vehicles are less than optimal - creating a high level of concern for consumer safety.
I purchased my brand new BMW on September 1, 2011.
On October 3, 2011, I returned to the dealership for installation of wheel locks.
The service tech identified a bubble in the wall of the front passenger tire.
I replaced the damaged tire at the cost of $550+ dollars (including labor).
During a more recent, unrelated service appointment, (February, 2012), bubbles were identified in both front tires.
This would account for the second replacement of the front passenger tire within 4 months and my vehicle has less than 6,000 miles.
In an era, which major competitors like, Audi and Lexus are forcefully competing in the area of Quality – BMW risks losing many of its customers.
At minimum, BMW should initiate a National Recall and look to The Goodyear Tire & Rubber Company to accept shared responsibility for the sale of poorly manufactured tires.
BMW must quickly replace its poor quality Run-flates with "high quality" performance tires.
Finally, reaching out to customers through Service Recovery initiatives would go a long way.
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